FAQ's & POLICIES

Our teachers are trained to meet the needs of whoever shows up that day. They offer modifications and options to accommodate different levels and body types in every class. That said you are the best guide for your own practice. You have full autonomy to choose the difficulty level that feels right for you. Feel free to rest in Child’s Pose, lie down on your mat, or modify poses in any way that serves your body. Just because a modification isn’t specifically cued by the teacher doesn’t mean you’re not “allowed” to do it.

Wear comfortable clothes that you can stretch and move easily in—think workout or lounge wear. Bring a water bottle to stay hydrated. If you have your own yoga mat, feel free to bring it. If not, no worries! We have plenty of mats available for you to use at no charge, along with props like blankets, blocks, bolsters, and straps to support your practice.

You can register for classes ahead of time at https://www.ebbflow.yoga/book-online or by arriving at least 15 minutes prior to class start time to register at the desk.

If you can’t make it to class, no worries! You’re welcome to reschedule for another day, as long as you do so 60 minutes prior to class time. Missed classes without notice will not be eligible for rescheduling.We do not offer refunds for any purchases, including drop-ins, class passes, monthly membership or special events.We understand that life happens, so if you’re unable to attend your scheduled class or session, you’re always welcome to reschedule for another day that works for you.If you have used a class pass to book your class and need to cancel, that class will go back on your pass or membership. Membership credits must still be used within the original billing cycle and do not roll over. You must cancel 60 minutes prior to class time.

You will need to log in to your account on our website. Once you are signed in, click on your profile dropdown menu in the upper right corner. Navigate to "My Bookings" which will bring up all of your upcoming bookings, where you can cancel or reschedule.

Class cancellations are rare, but may occasionally be necessary due to instructor emergencies, severe weather, or other unexpected circumstances. Whenever possible, we'll first try to find a substitute teacher.If you're registered for a cancelled class, we'll notify you and return the class credit to your pass or membership. Drop-in purchases will be credited back to your account as a class credit for future use.We always recommend registering in advance so we can contact you if there is a last-minute schedule change.

Send us an email at studio@ebbflow.yoga You can also fill our out contact form on our website A member of our team will be in touch with you soon!

We encourage you to sign up for class in advance as they can fill up quickly, but generally most of our classes still have available space for walk-ins. You can register for classes ahead of time at https://www.ebbflow.yoga/book-online or by arriving at least 15 minutes prior to class start time to register at the desk.

Class passes are non-transferable - each student must have their own individual class pass and completed waiver to attend. If someone would like to join you for class, we encourage them to purchase their own class pass or pay the standard drop-in rate. Thank you so much for your understanding!

Yes, all class passes have a clearly marked expiration date. Please be sure to check the expiration before purchasing. Passes are offered at a discounted rate with the understanding that they’ll be used within a specific time frame. We’re not able to extend expired passes, so we recommend choosing the option that best fits your schedule.

No, class passes and monthly memberships are only valid for our regular weekly classes and do not apply to special events or workshops. These offerings often include additional time, special materials, and extra staff support, which is why they’re priced separately. We always aim to keep these events affordable and reflective of the value they provide.

Yes. For the safety of all students and teachers, we ask that every participant complete a liability waiver before attending class. The waiver acknowledges that yoga and movement classes involve physical activity, and that you are practicing at your own pace and within your own limits. By signing, you agree to release the studio and instructors from liability for injuries that may occur. You can fill out the waiver online before your first class by clicking on the below link, or in person when you arrive. https://www.ebbflow.yoga/healthwaiver.html

Go to the class schedule: https://www.ebbflow.yoga/book-online Click on "Book" on the desired class If you have an account, click "Log in" If you do not have an account yet, fill in Name and Email (and Phone if you wish) Then, under "Payment for Class Name", select "Pay Now" from the drop down list Click "Book Now" Leave payment options blank (no credit card or expiration, etc. needed) Instead, look near the Subtotal for a "Redeem a Gift Card" and click it Enter your code from the gift card and click "Apply" Click "Place Order & Pay" and it should deduct the total from your gift card balance

Our monthly memberships are designed for students who practice regularly and want the best value. Choose the option based on how often you typically practice. Your membership renews automatically each month using the payment method on file, classes do not rollover, new class credits are added with each billing cycle.

No. Monthly class credits must be used within the billing cycle in which they are issued and do not roll over to the next month. Unused credits cannot be extended, transferred, refunded, or reinstated.We recommend choosing the membership that best reflects how often you realistically expect to practice each month.

No. Monthly memberships cannot be paused, frozen, or temporarily suspended.If you know you'll be unable to attend for an extended period, you may cancel your membership and purchase a new membership when you're ready to return.

Monthly memberships automatically renew until canceled. Cancellation requests must be received at least 7 days before your next billing date to prevent the next month's charge.Requests received less than 7 days before your billing date will take effect after the upcoming billing cycle. Payments that have already been processed are non-refundable.

You may continue using any remaining class credits through the end of your current billing cycle. Unused credits expire at the end of that billing cycle and cannot be transferred, extended, refunded, or carried forward.

Drop-In: Great for first-time or occasional visits5 Class Pass: Best for occasional students or changing schedulesMonthly 4: About once a weekMonthly 8: About twice a weekMonthly 12: About three times a week - and our best per-class valueIf your schedule varies from month to month, a Drop-In or 5 Class Pass may be a better fit than a monthly membership.